FAQS
No, our discount codes or promotional codes cannot be stacked, therefore you are unable to use codes on pre-discounted bundles or packs.
Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit.
We accept return on unopened products within 30 days for refund or exchange. Please note we cannot offer refund on sale/ bundle offers. The purchaser will be responsible for return potage and fee.
Please check on the tracking link for details as to where your parcel has been left. Most couriers operate no contact deliveries now, so if you are not at home, they will leave your parcel with a neighbor or in your safe place. Also calling cards are not used as they confirm via email/tel confirmation. Please check this before contacting us. Every courier we use, will complete a detailed investigation for disputed claims and if delivery is found to be noncompliant we will resend your order. All denials must be reported within 7 days of delivery date.
Please check your order confirmation alongside the order you have received and if there are any discrepancies, please email online@coralperfumes.co.uk with a picture of all the goods received. All error must be reported within 7 days of receipt.
FAQS
Please take pictures of the outer packaging, the damaged bottle(s) ensuring the bottle number is visible and email the pictures to our Customer Services Team at online@coralperfumes.co.uk Unfortunately, damage incidents need to be investigated so we need sufficient photographic evidence. Please do not dispose of the bottles or packaging until we have advised you that we completed our investigations. All damages must be reported within 7 days of receipt.
Please check your tracking link that was emailed at the time of dispatch (may be in junk/spam folder).
We aim to dispatch orders within one working day. Orders placed before 12 PM Monday to Friday will be dispatched on the same working day. Orders placed on a Friday (after 12 PM), Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays and busy periods) Standard delivery is between 2-4 working days (excluding bank holidays) During Offer Periods, Bank Holidays and Christmas this may be a little longer.
All orders can be cancelled until they are shipped. We request for you to contact us as soon as possible as once the item is shipped we are unable to amend or cancel the order.
Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.
